Gardeners Rayners Lane Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Rayners Lane provides gardening and related services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or organisation booking or receiving the services from Gardeners Rayners Lane.

Company means Gardeners Rayners Lane, which provides gardening and related services.

Services means any gardening, lawn care, hedge trimming, planting, garden maintenance, soft landscaping, pressure washing, or other related work offered by the Company.

Appointment means the agreed date and time for the provision of the Services.

Site means the garden, land or premises where the Services are to be carried out.

2. Scope of Services

The Company provides gardening and garden maintenance services in Rayners Lane and the surrounding area, including lawn care, hedge trimming, pruning, planting, weeding, clearance, and other routine or one-off gardening works, as may be agreed with the Customer.

The exact scope of work for each visit will be agreed at the time of booking or during an initial consultation. Any changes or additions to the agreed Services may affect the price and time required to complete the work.

3. Booking Process

Bookings may be made by the Customer through the Company’s chosen communication channels as advertised from time to time. The Customer must provide accurate information about the property, access arrangements, and the type of work required.

An Appointment is only considered confirmed once the Company has accepted the booking and, where required, the Customer has accepted any estimate or quotation provided. The Company reserves the right to refuse a booking without providing a reason.

For more complex or larger projects, the Company may arrange a site visit prior to confirming the booking. Any estimates or quotations given before a site visit are indicative only and may be revised following inspection of the Site.

4. Estimates and Quotations

The Company may provide the Customer with an estimate or quotation based on the information available at the time. Unless otherwise stated in writing, estimates and quotations are valid for a limited period from the date of issue and may be subject to change if the scope of work is altered or if conditions at the Site differ from those described by the Customer.

Where work is charged at an hourly or daily rate, the final price will depend on the actual time spent on Site and any additional materials reasonably required to complete the Services.

5. Access to the Site

The Customer must ensure that the Company and its staff or contractors have safe and adequate access to the Site at the agreed Appointment time. This includes providing any necessary keys, codes, or instructions, and ensuring that access routes are clear and safe.

If access is not available or is unsafe on arrival, the Company may cancel or postpone the Appointment. In such cases, a call-out or cancellation fee may be charged in accordance with these Terms and Conditions.

6. Customer Responsibilities

The Customer is responsible for:

Ensuring that the Site is reasonably clear of obstructions, hazards, and animal waste before the Services commence.

Informing the Company of any known issues such as underground cables, pipes, or other services that may be affected by gardening work.

Obtaining any necessary consents, permissions, or approvals, including from landlords, neighbours, or local authorities where required, for example in relation to boundary hedges or tree work.

Children and pets must be kept away from the working area during the Appointment for health and safety reasons.

7. Payments and Charges

Unless otherwise agreed in writing, payment for Services is due on completion of the work or, for ongoing maintenance contracts, in accordance with the agreed schedule. The Company will inform the Customer of accepted methods of payment.

For larger projects or ongoing contracts, the Company may require a deposit or staged payments. Details of any deposit or staged payment will be set out in the quotation or booking confirmation.

All prices quoted are exclusive of any applicable taxes unless explicitly stated otherwise. Where taxes apply, they will be added at the prevailing rate and will be clearly stated on invoices.

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate and to recover any reasonable costs incurred in pursuing late payment. The Company may also suspend further Services until outstanding sums are settled in full.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule an Appointment by giving the Company reasonable notice. Unless otherwise agreed, at least 24 hours notice before the scheduled Appointment is required to avoid a cancellation fee.

If the Customer cancels or reschedules with less than the required notice, or fails to provide access to the Site at the agreed time, the Company may charge a cancellation fee, which may be a fixed fee or a percentage of the estimated cost of the Services.

The Company may cancel or reschedule an Appointment in cases of severe weather, staff illness, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will aim to offer an alternative Appointment time as soon as reasonably practicable. The Company will not be liable for any losses arising from such cancellations or delays.

9. Weather and Safety

Gardening services are affected by weather and site conditions. The Company reserves the right to postpone or modify the Services where conditions are unsafe or unsuitable, including heavy rain, high winds, snow, or extreme temperatures.

Where only part of the Services can be safely carried out on the appointed day, the Company may complete the remainder on a later date by agreement with the Customer. Additional visits required due to adverse weather or unforeseen safety issues may incur extra charges, which will be discussed with the Customer in advance where possible.

10. Waste Removal and Regulations

The Company will comply with all applicable regulations relating to green waste and other waste generated during the provision of the Services.

Unless expressly included in the quotation or agreed with the Customer, the Company is not obliged to remove green waste, soil, rubble, or any other materials from the Site. Where waste removal is requested or included, it will be carried out in accordance with relevant waste disposal regulations and may be subject to additional charges.

In some cases, the Company may use on-site composting, mulching, or other environmentally responsible methods, where suitable and agreed with the Customer. The Customer is responsible for any domestic waste that is not generated by the Company’s activities.

11. Materials, Plants and Supplies

Where the Company supplies plants, materials or other goods as part of the Services, these remain the property of the Company until paid for in full by the Customer.

The Company will take reasonable care in selecting plants and materials suitable for the local climate and for the intended position in the garden, based on information provided by the Customer. However, the ongoing health and condition of plants depends on factors beyond the Company’s control, such as weather, soil conditions, pests, diseases, and aftercare.

Unless otherwise agreed in writing, the Company does not guarantee the long-term survival or performance of plants once established and handed over to the Customer. Aftercare instructions may be provided, and it is the Customer’s responsibility to follow these to help ensure the success of plantings.

12. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services and will take reasonable steps to minimise risk of damage to property.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited by law.

Subject to the above, the Company will not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or loss of business arising out of or in connection with the Services. The Company’s total liability for any claims arising from any single event or series of events related to the Services shall, to the extent permitted by law, be limited to the total amount paid by the Customer for the Services giving rise to the claim.

The Customer is responsible for removing or securing any fragile items, outdoor furniture, ornaments, or other valuables from the working area before the Services begin. The Company will not be liable for damage to items left in the working area unless due to the Company’s negligence.

13. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably possible, and in any event within a reasonable time of the issue arising or being discovered.

The Company will investigate complaints and, where appropriate, may offer to rectify the issue, provide a partial refund, or take other reasonable remedial action. Any remedial work agreed will form part of the Services and will be subject to these Terms and Conditions.

14. Force Majeure

The Company is not liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to severe weather, acts of God, industrial disputes, accidents, equipment failure, or actions of third parties.

In such circumstances, the Company may suspend the Services for the duration of the event or, where appropriate, cancel the affected Appointment without liability. The Company will use reasonable endeavours to inform the Customer of any such event and to minimise disruption.

15. Data Protection and Privacy

The Company will collect and use personal information about the Customer only to the extent necessary to manage bookings, deliver the Services, and handle payments and enquiries. The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where required to deliver the Services, process payments, or comply with legal obligations.

16. Changes to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date on which it is made available. For ongoing contracts, the Company will notify the Customer of any material changes and the date on which they take effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions, correspondence, or understandings.

The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions, unless such statement is made fraudulently.

By booking or accepting Services from Gardeners Rayners Lane, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.